Title: Ronald McDonald Family Room (RMFR) Manager

Team:                      Ronald McDonald Family Room Program
Reports to:             Hospital Programs Director
Classification:       Full-time, Exempt
Hours:                    Monday – Friday, 9 am – 5pm (with varied schedule as required)
Compensation:     Salaried – $37,000 – $45,000 + Benefits

Job Description: The RMFR Manager will successfully manage and support the daily operations and activities of both Ronald McDonald RMFRs (RMFR) at Intermountain Primary Children’s Hospital (PCH); ensure program excellence and accountability to ensure that caring hospitality is offered to pediatric patient families and caregivers within the Ronald McDonald RMFRs; maintain a thriving volunteer program within the RMFRs; build strong collaborative partnerships with hospital stakeholders; and act as a liaison between RMFR and PCH staff.

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ESSENTIAL SKILLS, RESPONSIBILITIES AND ACTIVITIES

MANAGEMENT

  • Manage both RMFRs at Primary Children’s Hospital utilizing the highest levels of professionalism, compassion and best practices.
  • Oversee day-to-day activities of PCH RMFR Volunteers.
  • Supervise RMFR Guest Services Coordinators.

OPERATIONS

  • Provide a role in the opening of the 2nd Floor Family Room in PCH and provide continued oversight and assessment of operations and procedures.
  • Oversee guest utilization and operations of the RMFRs.
  • Monitor needs for PCH RMFRs supplies and fill as appropriate from RMHC inventories or purchase according to and within approved program budget.
  • Monitor physical interior structure and décor and report maintenance and replacement needs to the RMHC Hospital Programs Director and appropriate PCH staff as needed.
  • Work with the Hospital Programs Director and appropriate PCH staff to secure necessary maintenance/repairs needed for the RMFRs.
  • Manage guest use of the retreat/sleeping rooms.
  • Ensure cleanliness and orderliness of all areas of the RMFRs.
  • Oversee RMFRs food and meal programs within RMFRs in accordance with food safety standards and operating policy.
  • Coordinate special activities/events occurring within the RMFRs.
  • Collaborate with other RMHC Programs and Operations staff to provide seamless services for RMHC guests.
  • Maintain guest records electronically and compile monthly RMFR statistic reports for information on operations, services provided and families served.

SAFETY

  • Work closely with PCH Security to ensure orderly and efficient after-hours check-in to Retreat Rooms.
  • Ensure that all RMFR volunteers are familiar with PCH safety “flip chart”.
  • Identify special family situations and discuss appropriate action with the Chief Executive Officer, Chief Program Officer and PCH personnel as appropriate.
  • Remain abreast of and adhere to all PCH policies and accreditation standards.

COMMUNICATIONS

  • Ensure that policies and procedures are well understood and communicated appropriately within the RMFRs and throughout PCH.
  • Maintain a strong and productive working rapport and open communication with hospital social workers and support staff, physicians, nurses, and administration offering programming and providing referrals to RMFRs and Ronald McDonald House.
  • Communicate ongoing progress and issues as they arise through proper forums including the RMHC Programs Committee, PCH Parent and Family Advisory Board.

ADMINISTRATIVE AND FUND RAISING

  • Create and maintain effective data collection systems.
  • Create and generate monthly program reports to include qualitative and quantitative information regarding utilization of RMFR programs by patient families, volunteer service, programming and guest satisfaction surveys.
  • Monitor any in-room collection efforts and donations.
  • Coordinate with RMHC Hospital Programs Director and RMHC Development Team.

PUBLIC RELATIONS

  • Represent RMHC with the highest level of excellence and professionalism.
  • Serve as a liaison between RMHC and PCH personnel, volunteers, donors and critical stakeholders.
  • Effectively communicate RMHC needs and mission to the community.
  • Generate meaningful acknowledgment, as appropriate, to groups and individuals providing volunteer support and in-kind services for the RMFR.
  • Conduct RMFR tours as requested.
  • Participate in appropriate and/or assigned RMHC and PCH committees.

VOLUNTEERS

  • Recruit, screen, train, supervise and recognize RMFR Volunteers to ensure they are adequately prepared to oversee daily operations and services of the RMFR, have knowledge of all policies and procedures, and have meaningful volunteer experiences at RMFR.
  • Work with the PCH Volunteer Coordinators in recruiting, training and scheduling RMFR Volunteers.

TRAINING

  • Collaborate with PCH and RMHC Volunteer Coordinators on initial and ongoing volunteer recruitment, training and retention.
  • Keep abreast of trends and training requirements in hospital and hospitality arenas.
  • Monitor PCH volunteers’ familiarity with best practices and safety requirements of PCMC.

OTHER DUTIES AS ASSIGNED

Requirements:

  • Passion for the mission of RMHC.
  • Bachelor’s degree in social work, psychology, business administration, non-profit management, or related field required. Master’s degree preferred.
  • 3-5 years experience in program operations and supervision of staff and volunteers.
  • Demonstrated decision-making ability, good judgment, creativity and dependability.
  • Proven leadership, excellent community relations skills, time management, and organizational skills.
  • Ability to work in a team environment.
  • Ability to calmly manage crisis situations.
  • Excellent community relations skills required.
  • Excellent written and verbal communication skills and a strong desire to work with people.
  • Competency in a variety of computer applications, such as Microsoft Word and Excel, as well as an ability to quickly learn and operate agency databases applications and spreadsheets.
  • Experience working closely with families and/or children in times of stress is preferred.
  • Able to lift and/or move up to 10 pounds.
  • Safe driving record and willingness to use auto to travel to and from ORMC.
  • Ability to successfully pass criminal background check.
  • Ability to complete all requirements of partner hospital including drug test, background check, current immunizations, and annual flu shot.

The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work.

Mission: RMHC surrounds families with the support they need to be near and care for their seriously ill or injured children. We provide a home-away-from-home to ease daily burdens and empower families of hospitalized children with meaningful experiences and quality time together – because togetherness heals.

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To apply for this position, please send resume and cover letter to Kacie Pecor Kacie@rmhslc.org.


Title:  Full-Time Housekeeper

Team:                        House Operations
Location:                  RMHC / Salt Lake City, UT
Reports to:               Housekeeping Manager
Classification:          Full-time, Non-Exempt
Compensation:        $12.00 per hour + benefits
Hours:                       Sunday, Monday, Tuesday, Friday and Saturday with some holiday and other variable coverage.

 

Job Description

The Full-Time Housekeeper is responsible for the continuation of guest services through their primary responsibility of daily cleaning of individual guest rooms, as well as for maintaining the cleanliness and order of the House in which they work, and ensuring the safety and security of residents within the House.

 

Cleaning

Ensure the cleanliness and order of the House including all vacant guestrooms, public restrooms, common living spaces, and storage areas, including but not limited to:

  • Cleaning and making up guest rooms (daily)
  • Washing and folding laundry (daily)
  • Emptying kitchen garbage (daily)
  • Organizing and maintaining food storage, rotating and disposing of old food
  • Stocking kitchen pantries and fridges from storage room and walk-in coolers as directed
  • Properly putting away all food from meals (daily)
  • Removing any litter on the property  (daily)
  • Mopping kitchen floor, as needed
  • Dusting, vacuuming and organizing common living spaces (daily)
  • Cleaning and stocking public restrooms (daily)
  • Inventory of house supplies as directed
  • Refilling guest room chemicals as needed

 

Guest Services

Assist in the delivery and continuity of guest services, including but not limited to:

  • Ensuring that House guidelines are followed and rules are enforced as needed
  • Supervising Community Services workers, housekeeping volunteers, service groups and individuals offering housecleaning, maintenance and/or yard work
  • Communicating with house managers and volunteers regarding room availability and guest family needs
  • Filling Coke machine in kitchen as directed

 

Security & Safety

Maintain house security & safety, including but not limited to:

  • Ensuring all windows and doors are locked (daily)
  • Monitoring against electrical fire and domestic mishaps
  • Reporting needed repairs on appliances, furnace, air conditioning, furniture, and other household items

Other Duties and Responsibilities

  • Completing all necessary online and in person trainings and re-trainings as required
  • Organizing House storage and keep inventory of contents
  • Assisting with placement and removal of holiday decorations
  • Preparing a daily summary of shift activities for the Housekeeping Manager, particularly noting any incidents involving police or emergency medical assistance
  • Attending department staff meetings, which are held during normal working hours
  • Assisting with other related duties as requested by the Housekeeping Manager

 

Work Environment

  • Most work is conducted in an office or house environment.   Must be able to lift 30 pounds, use a ladder, and be able to perform basic cleaning & maintenance

 

Experience Required

Requires at least two years of work experience in housekeeping, general home repair, or similar position that involved interaction with the public; experience in a commercial hotel or non-profit group living setting is preferred

 

Skills Required

  • Exceptional verbal and interpersonal communication skills
  • Strong attention to detail
  • Interest in basic building maintenance preferred with a do-it-yourself aptitude
  • Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines
  • Highly organized, creative, energetic and collaborative team player
  • Flexibility with regards to work assignments and changing priorities

 

Educational Requirements

High school diploma or equivalent.

Ronald McDonald House Charities is an equal opportunity employer and values a diverse workplace.

 

To apply for this position, please send resume to Jessica@rmhslc.org

 

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