Part-Time Night Manager

Team:                         House Operations

Location:                    RMHC 1 / Salt Lake City, UT

Reports to:                 House Director

Classification:           Part-time, non-exempt

Hours:                        11:00 pm – 7:00 am (Friday and Saturday)

Compensation:         $12.00/hour

 

THE POSITION:

 

Job Description:

 

The Night Manager assists in all aspects of daily operation of the RMHC Houses. The Night Manager is responsible for the continuation of guest services, overseeing the front desk, safety and security, and maintaining the cleanliness and order of the House.  In addition, this person will be responsible for various additional duties as assigned by the House Director.

 

Primary Duties and Responsibilities:

Guest Services

Assist in the delivery and continuity of guest services, including but not limited to:

• Answering telephone and directing calls and messages appropriately
• Checking guests in and out of the House
• Ensuring that House guidelines are followed and rules are enforced as needed
• Updating daily guest roster
• Communicating with hospital social workers regarding family referrals and room availability as needed
• Giving House tours to guests and various visiting groups
• Complete and file forms as needed to ensure that the house functions correctly and shift changes go smoothly
• Obtain accurate and complete information regarding donations received and donor names, address, etc.
• Handle guest communications, including available event tickets and meals
• Monitoring House overnight; perform hourly walk-through of House and grounds
• Make up guest rooms as needed
• Keeping common areas, including kitchen, clean at all times
• Laundering of linens, blankets and rags

Administrative/Accounting/Computer

• Enter guest information in Exceed database and maintain hard copies of guest files
• Produce House newsletter for guests
• Prepare monthly meal calendar for guests

 

Other Duties and Responsibilities:

• Drive shuttle
• Prepare a daily summary of shift activities for the House Director, particularly noting any incidents involving police or emergency medical assistance
• Attend department staff meetings, which are held during normal working hours
• Assist with other related duties as requested by House Director
• Fill in for vacations and/or holidays, as needed
• As a house operations team member, he or she will cross train with other team members; one team member should be present during regular office hours
• Assist with group service volunteers, Eagle Scouts, meal groups and community service workers
• Oversee organization of storage closets

 

Supervisory Responsibilities:

• Volunteers, as directed by Volunteer Program Director

 

THE PERSON:

 

Experience Required:

Requires at least two years of work experience in a customer service or similar position that involved interaction with the public; experience in a residential setting is preferred. 

 

Skills Required:

• Exceptional verbal, written, and interpersonal communication skills
• Basic computer proficiency, including email, Word and Excel
• Strong attention to detail
• Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines
• Good analytical and problem-solving skills
• Interest in basic building maintenance preferred with a do-it-yourself aptitude
• Fluency in Spanish is strongly preferred
• Highly organized, creative, energetic and collaborative team player
• Confidence, sensitivity and diplomacy to interact and collaborate with varied constituents, including guests, volunteers (including members of the Board of Trustees), hospital personnel, staff, donors
• Flexibility with regards to work assignments and changing priorities

 

Educational Requirements:

High school diploma.

 

Background check required.

 

 

Part-Time Housekeeper

Team:                           House Operations

Location:                      RMHC House I or III as assigned / Salt Lake City, UT

Reports to:                   House Manager

Classification:              Part-time

Compensation:            $12.00/hour

 

Hours:

Thursday and Friday 12 pm – 5 pm

Saturday and Sunday 10 am – 3 pm    

 

THE POSITION:

 

Job Description:

The Part-Time Housekeeper is responsible for the continuation of guest services through their primary responsibility of daily cleaning of individual guest rooms, as well as for maintaining the cleanliness and order of the House in which they work, and ensuring the safety and security of residents within that House.

 

Cleaning

Ensure the cleanliness and order of the House including all vacant guestrooms, public restrooms, common living spaces, and storage areas, including but not limited to:

• Cleaning and making up guest rooms (daily)
• Emptying kitchen garbage (daily)
• Organizing and maintaining food storage, rotating and disposing of old food
• Properly putting away all food from meals (daily)
• Removing any litter on the property  (daily)
• Moping kitchen floor at closing, as needed

 

Guest Services

Assist in the delivery and continuity of guest services, including but not limited to:

• Ensuring that House guidelines are followed and rules are enforced as needed.
• Supervising Community Services workers, housekeeping volunteers, service groups and individuals offering housecleaning, maintenance and/or yard work
• Communicating with house managers and volunteers regarding room availability and guest family needs.
• Filling Coke machine in kitchen as needed

 

Security & Safety

Maintain house security & safety, including but not limited to:

• Ensuring all windows and doors are locked (daily)
• Monitoring against electrical fire and domestic mishaps
• Reporting needed repairs on appliances, furnace, air conditioning, fire alarms, or other mechanical systems

 

Other Duties and Responsibilities:

• Organizing House storage and keep inventory of contents
• Assisting with placement and removal of holiday decorations
• Attending monthly staff meetings
• Preparing a daily summary of shift activities for the House Director, particularly noting any incidents involving police or emergency medical assistance.
• Attending department staff meetings, which are held during normal working hours.
• Assisting with other related duties as requested by House Director.

 

Supervisory Responsibilities:

• (Volunteers, as directed by House Director of Volunteer Program Director

 

Work Environment:

• Most work is conducted in an office or house environment.   Must be able to lift 30 pounds, use a ladder, and be able to perform basic cleaning & maintenance.

 

THE PERSON:

 

Experience Required:

Requires at least two years of work experience in housekeeping, general home repair, or similar position that involved interaction with the public; experience in a commercial hotel or non-profit group living setting is preferred. 

 

Skills Required:

• Exceptional verbal and interpersonal communication skills
• Strong attention to detail
• Interest in basic building maintenance preferred with a do-it-yourself aptitude
• Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines.
• Fluency in Spanish is strongly preferred
• Highly organized, creative, energetic and collaborative team player
• Flexibility with regards to work assignments and changing priorities

 

Educational Requirements:

High school diploma or equivalent.

 

Background check required.