Employment Opportunities


Guest Services Coordinator – Family Room, Part Time

 

THE POSITION: The Guest Services Coordinator is a member of the Guest Services team and assists in all aspects of daily operation of the Ronald McDonald Family Room (Family Room) in Primary Children’s Hospital.  She/he is responsible for delivering exceptional guest services, overseeing the front desk, maintaining safety and security, and the cleanliness and order of the Family Room.  This person is responsible for various additional duties as assigned by the Family Room Manager.

Schedule:  12 hours per week; Two 6 hour shifts on Saturday and Sunday or one 12 hour shift on Sunday, negotiable

Pay:  $12/hr.

Primary Duties and Responsibilities:

Guest Services

Assist in the delivery and continuity of guest services, including but not limited to:

  • Answering telephone and directing calls and messages appropriately
  • Welcoming visitors and guests
  • Checking guests in and out of the retreat rooms
  • Ensuring that Family Room guidelines are followed and rules are enforced as needed
  • Communicating with hospital social workers regarding family referrals and room availability as needed
  • Giving Family Room tours to guests and various visiting groups
  • Completing and filing forms as needed to ensure that the family room functions correctly and shift changes go smoothly
  • Obtaining accurate and complete information regarding donations received and donor names, address, etc.
  • Sharing guest activities and opportunities, including available event tickets and meals
  • Monitoring Family Room security; hourly walk-through and secure Family Room at the end of the shift
  • Keeping common areas, including kitchen, clean at all times

Administrative/Accounting/Computer

  • Maintaining established operating policies, practices and protocols in Ronald McDonald Family Room
  • Obtain accurate pre-registration information from social workers at the hospital and guest registration
  • Logging visitor and guest notes and issues in databases and notifying Family Room Manager/Hospital Programs Director as needed

Other Duties and Responsibilities:

  • Attend department staff meetings
  • Develop competency with emergency preparedness and evacuation procedures
  • Assist with other related duties as requested
  • Fill in for vacations and/or holidays, as needed
  • As a programs team member, he or she will cross train with other team members; one team member should be present during regular office hours
  • Assist with group service volunteers, Eagle Scouts, meal groups and community service workers

  

THE PERSON:

Experience Required:

Requires at least two years of work experience in a customer service or similar position that involved interaction with the public; experience in a residential setting is preferred. 

Skills Required:

  • Exceptional verbal, written, and interpersonal communication skills
  • Basic computer proficiency, including email, Word and Excel
  • Strong attention to detail
  • Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines
  • Good analytical and problem-solving skills
  • Interest in basic building maintenance preferred with a do-it-yourself aptitude
  • Fluency in Spanish is strongly preferred
  • Highly organized, creative, energetic and collaborative team player
  • Confidence, sensitivity and diplomacy to interact and collaborate with varied constituents, including guests, volunteers, hospital personnel, staff, donors
  • Flexibility with regard to work assignments and changing priorities

Educational Requirements:

High school diploma.

Ronald McDonald House Charities is an equal opportunity employer and values a diverse workplace.

Requirements Specific to Primary Children’s Hospital:

Attend Primary Children’s Hospital Volunteer Orientation and fulfill requirements which include drug test, immunization records, background check and completion of online education modules.

 

Please send resume to michelle@rmhslc.org.

 


 

Housekeeping & Inventory Specialist

Team:                         House Operations
Location:                   RMHC House
Reports to:                Housekeeping Manager
Classification:           Full-Time, Non-Exempt, Sunday-Thursday, 2 pm – 10 pm with some variable and holiday coverage
Compensation:         $14.00 per hour

 

THE POSITION:

Job Description:

The Housekeeper and Inventory Specialist is responsible for the continuation of guest services through their primary responsibility of daily cleaning of common areas, organization of closets, restocking supplies and housekeeping carts, inventory, and ensuring the safety and security of residents within that House.  They will work closely with the Guest Services team to provide exemplary guest services to families of seriously ill or injured children.

 

Organization and Inventory

Ensure that all storage closets are organized, that all housekeeping closets and carts are stocked and ready for the morning shifts, and maintain inventory of supplies:

  • Organize sorting area in main storage room and notify staff members who need to go through items (daily)
  • Organize and stock housekeeping carts and supply closets (daily)
  • Put away housekeeping items and food that have been donated throughout the day (daily)
  • Maintain inventory of cleaning supplies, paper products, laundry supplies, linens and other guest items reporting any items that need reordering (weekly)
  • Fill Coke machines in kitchen and community room as needed

 

Cleaning

Ensure the cleanliness and order of the House including kitchen, all public restrooms, common living spaces, and storage areas, including but not limited to:

  • Clean, sweep, mop and organize kitchen after dinner groups (daily)
  • Properly put away and label all food from meals (daily)
  • Empty kitchen garbage (daily)
  • Assist Guest Services overnight staff with laundry including folding linens, blankets and duvets and properly putting them away (daily)
  • Removing any litter on the property  (daily)
  • Clean all public restrooms and stock with toilet paper, paper towels and soap as needed (daily)
  • Dust, vacuum, clean windows and organize Sanctuary (daily)
  • Sweep and mop Medication  Storage room and check fridge and freezer for any spills or unlocked medications and breast milk (daily)
  • Dust, vacuum (before 9:00 pm), and remove trash from  TV areas
  • Vacuum hallways (before 9:00 pm) as needed
  • Dust, vacuum and organize Great Room (daily)
  • One night per week will be spent cleaning, organizing and doing inventory of supplies at the PCH Family Room including reporting any possible maintenance issues

 

Guest Services

Assist in the delivery and continuity of guest services, including but not limited to:

  • Ensuring that House guidelines are followed and rules are enforced as needed
  • Supervising Community Services workers, housekeeping volunteers, service groups and individuals offering housecleaning, maintenance and/or yard work
  • Cross training with the Guest Services team to ensure that guest families are well cared for

 

Security & Safety

Maintain house security & safety, including but not limited to:

  • Ensuring all windows and doors are locked (daily)
  • Monitoring against electrical fire and domestic mishaps
  • Reporting needed repairs on appliances, furnace, air conditioning, fire alarms, or other mechanical systems

 

Other Duties and Responsibilities:

  • Preparing a daily summary of shift activities for the Director of Operations, particularly noting any incidents involving police or emergency medical assistance
  • Attending department staff meetings (monthly)
  • Assisting with other related duties as requested by Housekeeping Manager or Director of Operations and Administration

 

Work Environment:

  • Most work is conducted in an office or house environment.   Must be able to lift 30 pounds, use a ladder, and be able to perform basic cleaning & maintenance.

 

THE PERSON:

 

Experience Required:

Requires at least two years of work experience in housekeeping, general home repair, or similar position that involved interaction with the public; experience in a commercial hotel or non-profit group living setting is preferred.

 

Skills Required:

  • Exceptional verbal and interpersonal communication skills
  • Strong attention to detail
  • Interest in basic building maintenance preferred with a do-it-yourself aptitude
  • Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines
  • Highly organized, creative, energetic and collaborative team player
  • Flexibility with regards to work assignments and changing priorities

 

Educational Requirements:

High school diploma or equivalent.

 

Ronald McDonald House Charities is an equal opportunity employer and values a diverse workplace.

 

For more information or to apply please email: jessica@rmhslc.org

 


 

Guest Services Coordinator III

 

Team:    Programs
Location:    RMHC House
Reports to:    Director of Guest Services
Classification:    Regular, part-time, non-exempt
Hours:  Friday and Saturday nights, 8pm – 6am or 10 pm-8am.
Compensation:  Pay Grade 1 ( $12 hr + $2.00 per hour graveyard shift differential)

 

THE POSITION:

The Guest Services Coordinator is a member of the Guest Services team and assists in all aspects of daily operation of the Ronald McDonald House (House). She/he is responsible for delivering exceptional guest services, overseeing the front desk, maintaining safety and security, and the cleanliness and order of the House. In addition to guest services, the Coordinator provides administrative support including accurate and efficient data entry, filing, shredding, and scanning. This person also is responsible for various additional duties as assigned by the Guest Services Manager or Guest Services Assistant Manager.

Primary Duties and Responsibilities:

Guest Services

Assist in the delivery and continuity of guest services, including but not limited to:

  • Answering telephone and directing calls and messages appropriately
  • Welcoming visitors and guests
  • Checking guests in and out of the House
  • Ensuring that House guidelines are followed and rules are enforced as needed
  • Updating daily guest roster
  • Communicating with hospital social workers regarding family referrals and room availability as needed
  • Giving House tours to guests and various visiting groups
  • Completing and filing forms as needed to ensure that the house functions correctly and shift changes go smoothly
  • Obtaining accurate and complete information regarding donations received and donor names, address, etc.
  • Sharing guest activities and opportunities, including available event tickets and meals
  • Monitoring House security; perform hourly walk-through of House and grounds
  • Keeping common areas, including kitchen, clean at all times

Administrative/ Accounting /Computer

  • Maintaining established operating policies, practices and protocols in Ronald McDonald House
  • Entering guest information in databases and maintain hard copies of guest files
  • Logging visitor and guest notes and issues in databases to accurately document interactions

Data Entry

  • Accurate and efficient data entry in RMHC’s software systems and databases as required
  • Data entry and corrections in Exceed database as assigned Data entry and corrections in Family Registry Software as assigned.
  • In-Kind Gift entry with EmailMeForm
  • Data entry into Event and charity databases as assigned. Set up and use of basic Excel spreadsheets as required
  • Report production from various proprietary software

Other Duties and Responsibilities:

  • Drive shuttle from House to Hospital and back
  • Attend department staff meetings
  • Develop competency with emergency preparedness and evacuation procedures
  • Assist with other related duties as requested
  • Fill in for vacations and/or holidays, as needed
  • As a programs team member, he or she will cross train with other team members; one team member should be present during regular office hours
  • Assist with group service volunteers, Eagle Scouts, meal groups and community service workers
  • Other duties as requested by the House Operations Manager and Director of Operations and Administration

 

THE PERSON:

Experience Required:

Requires at least two years of work experience in a customer service or similar position that involved interaction with the public; experience in a residential setting is preferred.

Skills Required:

  • Exceptional verbal, written, and interpersonal communication skills
  • Basic computer proficiency, including email, Word and Excel
  • Strong attention to detail
  • Ability to work well under pressure, independently, and meeting multiple and sometimes conflicting deadlines
  • Good analytical and problem-solving skills
  • Interest in basic building maintenance preferred with a do-it-yourself aptitude
  • Fluency in Spanish is strongly preferred
  • Highly organized, creative, energetic and collaborative team player
  • Confidence, sensitivity and diplomacy to interact and collaborate with varied constituents, including guests, volunteers, hospital personnel, staff, donors
  • Flexibility with regard to work assignments and changing priorities
  • Experience with HIPP A practices preferred
  • Ability to work with people from diverse backgrounds

Work Environment:

  • Most duties will be performed in an office or house environment
  • Must be able to complete light housekeeping, lift 30 pounds and use a ladder

Educational Requirements:
High School Diploma

 

Ronald McDonald House Charities is an equal opportunity employer and values a diverse workplace.

 

For more information or to apply please email: kris@rmhslc.org

 

 

 

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